Grievance Redressal Mechanism
Last Updated: 01-Aug-2025
HelloTN (“we,” “our,” “us”) values user trust and is committed to resolving complaints and concerns effectively. In compliance with Indian law and best practices, we have established the following Grievance Redressal Mechanism.
1. Scope
Users may raise grievances regarding:
- Inaccurate, offensive, or harmful content.
- Intellectual property violations.
- Fraudulent, misleading, or illegal listings.
- Service quality issues with third-party sellers.
- Privacy or data-related concerns.
2. Escalation Matrix
| Level | Contact | Response Time | Resolution Time |
|---|---|---|---|
| Level 1 | Grievance Officer Email: grievance@hellotn.in | Acknowledgment within 24 hours | Resolution within 15 business days |
| Level 2 | Operations Head Email: operations@hellotn.in | Escalate if Level 1 not resolved within 15 days | Resolution within 30 business days |
| Level 3 | Management/Compliance Cell Email: compliance@hellotn.in | Escalate if unresolved after Level 2 | Final resolution within 45 business days |
⚖️ Note: All legal disputes, if not resolved via this mechanism, will be subject to the jurisdiction of courts in Chennai, Tamil Nadu, India, including the Madras High Court.
3. How to File a Grievance
You can submit a grievance by:
- Filling the form below.
- Writing to grievance@hellotn.in with details (Issue, Date, Reference, Proof).
- Calling our helpline during business hours.
4. Grievance Submission Form
Please fill out the form below. Our Grievance Officer will respond within 24 hours.
